T Dept - Day 11

1. In Holding Hall Room 108LC which is Michelle Fauver's office. (Public Relations Specialist)   She was having problems with her mouse. Gerhard tried to get the mouse to work, and the mouse would not respond. He unhooked the mouse and replaced it with a new one.

2. Gerhard took us to Registrar's office Room 243A in Student Service Bldg for a printer problem. A printer was causing paper to not copy correctly based on small ink rollers inside the printer. He lifted up the top-half of the printer and unhooked a latch to see the ink rollers. I went to get paper towels because Kelsey said a bathroom was nearby. Gerhard sprayed some cleaner on the paper towel and carefully wiped the surface the latch had connected to the printer.

3. Across the hallway in Registrar's office of Room 252, another printer had the same problem. Not only did Gerhard clean the surface that the latch connected to, he also cleaned a plastic sheeting beside the latch mentioned above. Same type or printer model. Gerhard took the side-casing off of the printer and pulled out the toner. Office employee grabbed a new toner to replace the old one. Gerhard put the new toner back into the printer.

4. Human Resources HR & Benefits Room 121 in Holding hall was the 3rd printer problem. The 3rd printer problem was printing blurry ink that a receptionist had told us. Gerhard started to examine the printer when another employee spoke of a problem with her scanner. She said she had the scanner just over a year and had problems scanning. She also said that she had scanned 200-300 copies since. Kelsey and I gave input on the scanner problem. Gerhard came back to the printer and wiped it down. He asked the receptionist if she had a replacement toner to change it out. She said no and we (Gerhard, Kelsey and I) left. I figured Gerhard would grab another Toner later in the day.

5. We went to the computer lab in Pucher-Lemay Bldg where the Anti-virus Testing was done. Gerhard showed us a software application called D7. It was a multi-software application rolled into one. D7 could do Maintenance, Repair, and Tweaks. This software application does use 3rd party applications which do have to be downloaded and installed. on the hard-drive.

6. Lunch.

7. Gerhard told me to go see Tom while he had things to take care of. Tom was busy taking care of something and I didn't see him for the rest of the day. When Jarvis came in, I showed him the D7 software application that Gerhard showed me earlier. He thought it was pretty neat.