1. In Holding Hall Room 108LC which is Michelle Fauver's office. (Public Relations Specialist) She was having problems with her mouse. Gerhard tried to get the mouse to work, and the mouse would not respond. He unhooked the mouse and replaced it with a new one.
2. Gerhard took us to Registrar's office Room 243A in Student Service Bldg for a printer problem. A printer was causing paper to not copy correctly based on small ink rollers inside the printer. He lifted up the top-half of the printer and unhooked a latch to see the ink rollers. I went to get paper towels because Kelsey said a bathroom was nearby. Gerhard sprayed some cleaner on the paper towel and carefully wiped the surface the latch had connected to the printer.
3. Across the hallway in Registrar's office of Room 252, another printer had the same problem. Not only did Gerhard clean the surface that the latch connected to, he also cleaned a plastic sheeting beside the latch mentioned above. Same type or printer model. Gerhard took the side-casing off of the printer and pulled out the toner. Office employee grabbed a new toner to replace the old one. Gerhard put the new toner back into the printer.
4. Human Resources HR & Benefits Room 121 in Holding hall was the 3rd printer problem. The 3rd printer problem was printing blurry ink that a receptionist had told us. Gerhard started to examine the printer when another employee spoke of a problem with her scanner. She said she had the scanner just over a year and had problems scanning. She also said that she had scanned 200-300 copies since. Kelsey and I gave input on the scanner problem. Gerhard came back to the printer and wiped it down. He asked the receptionist if she had a replacement toner to change it out. She said no and we (Gerhard, Kelsey and I) left. I figured Gerhard would grab another Toner later in the day.
5. We went to the computer lab in Pucher-Lemay Bldg where the Anti-virus Testing was done. Gerhard showed us a software application called D7. It was a multi-software application rolled into one. D7 could do Maintenance, Repair, and Tweaks. This software application does use 3rd party applications which do have to be downloaded and installed. on the hard-drive.
6. Lunch.
7. Gerhard told me to go see Tom while he had things to take care of. Tom was busy taking care of something and I didn't see him for the rest of the day. When Jarvis came in, I showed him the D7 software application that Gerhard showed me earlier. He thought it was pretty neat.
Tuesday, July 19, 2011
Saturday, July 16, 2011
IT Dept - Day 10
1. Brett took us (Mia and I) to a new lab where we were to test more Anti-virus Products. Room 320 I think. I tested "Mcafee" Anti-virus on top of the "Vipre" Anti-virus based on what Brett had wrote on the board as a selection. The ones he had written on the board did not have enough results from.
I showed Mia Martinez how to create a batch file with 100 website links to load up in a browser by opening it. I told her to use Firefox browser because Internet Explorer crashes it "locks up" when trying to use the batch file. This is the same batch file that Brock taught me last month. It saves much time in having to copy and paste each website link. Mia said she found the batch file idea pretty neat.
Mia had a problem trying to identify which websites were being blocked or where the virus files were coming from based on the batch file. I told Mia that the File download pop-up windows (Virus Files) list the website of where the virus comes from. She wanted to write down the the Website URL link of the virus that was blocked on the Virus Test worksheet. The Virus Test worksheet is the sheet the IT Dept gave us so they can check our progress.
2. Brett came back into the lab area and told us to go to Lunch. He said to meet up with him at the IT Dept at 1:00 pm to head to the Western Wake Campus.
3. Came back from lunch to head out to the Western Wake Campus. It took us 20 minutes to reach it. We headed to Room 254 because their was a printer problem. Room 254 was the Open computer lab. Brett restarted the printer and and reset the printer settings. He turned on a computer to do a printer test. The printer was fixed.
4. Went to the library to install software. Brett Told Mia and I to turn on all the computers so he could access them all remotely through one computer. The remote software he used was called ALTUIS. Brett then said to open up "MY COMPUTER" and type "//CETUS" in the address bar. Press Enter. Open "Express" folder and copy A-Client for XP to desktop to install.
Run the "Install" batch file to install A-Client software automatically. This was the client software to ALTUIS, not the server software. The server software was on Brett's office computer back at the IT Dept. He logged into his own computer from the computer #1 at the library.
5. On computer #1, Brett installed Kurzweil 3000. Kurzweil 3000 is the software that students with disabilities used to log-in to get help. A scanner was next to the computer, which was used to scan textbook pages and the computer reads them out loud over the speakers. Then Brett installed JAWS, which was the scanning software for the textbooks. The last thing Brett did was install Real-speak. Real-speak is software that is the automated computer voice that talks back to users through the computer speakers. Brett tested all the software to make sure it was working properly.
I showed Mia Martinez how to create a batch file with 100 website links to load up in a browser by opening it. I told her to use Firefox browser because Internet Explorer crashes it "locks up" when trying to use the batch file. This is the same batch file that Brock taught me last month. It saves much time in having to copy and paste each website link. Mia said she found the batch file idea pretty neat.
Mia had a problem trying to identify which websites were being blocked or where the virus files were coming from based on the batch file. I told Mia that the File download pop-up windows (Virus Files) list the website of where the virus comes from. She wanted to write down the the Website URL link of the virus that was blocked on the Virus Test worksheet. The Virus Test worksheet is the sheet the IT Dept gave us so they can check our progress.
2. Brett came back into the lab area and told us to go to Lunch. He said to meet up with him at the IT Dept at 1:00 pm to head to the Western Wake Campus.
3. Came back from lunch to head out to the Western Wake Campus. It took us 20 minutes to reach it. We headed to Room 254 because their was a printer problem. Room 254 was the Open computer lab. Brett restarted the printer and and reset the printer settings. He turned on a computer to do a printer test. The printer was fixed.
4. Went to the library to install software. Brett Told Mia and I to turn on all the computers so he could access them all remotely through one computer. The remote software he used was called ALTUIS. Brett then said to open up "MY COMPUTER" and type "//CETUS" in the address bar. Press Enter. Open "Express" folder and copy A-Client for XP to desktop to install.
Run the "Install" batch file to install A-Client software automatically. This was the client software to ALTUIS, not the server software. The server software was on Brett's office computer back at the IT Dept. He logged into his own computer from the computer #1 at the library.
5. On computer #1, Brett installed Kurzweil 3000. Kurzweil 3000 is the software that students with disabilities used to log-in to get help. A scanner was next to the computer, which was used to scan textbook pages and the computer reads them out loud over the speakers. Then Brett installed JAWS, which was the scanning software for the textbooks. The last thing Brett did was install Real-speak. Real-speak is software that is the automated computer voice that talks back to users through the computer speakers. Brett tested all the software to make sure it was working properly.
Monday, July 11, 2011
IT Dept - Day 9
1. Went to Holding Hall, Human Resources: HR & Benefits - Room 121 with Brett, Jasmine, and Todd. Brett was given a work order of a printer problem, so we were their to see him take a look at it. The printer cable was not fully plugged in, which Brett pushed it in the electrical socket. Then Brett restarted the printer.
2. Went across the hallway to Disability & Support Services. Brett had to hook-up and install a Scanner "Canon Canoscan LiDE 210". Brett turned on the computer and opneed up the driver-cd to install the drivers on the computer. Brett connected a second computer and hooked it up to the scanner. Two computers connected to the scanner. Brett needed an assistant in that department to log-in to some software on the two computers. I asked the assistant about the software and she told me it was called "Kurzweil 3000". Kurzweil 3000 is a system technology software that is designed to help students who have disabilities through a student account.
3. Went to Room 118 in the Automotive Building that is located in the back of Wake-Tech. This room was the Law Enforcement Training classroom. Brett's third work order was to install B.L.E.T pdf files on the computer for the instructor and to clean the filter or lens off of the ceiling projector. B.L.E.T stands for Basic Law Enforcement Training. Brett copied the pdf files from the dvd software to the desktop for the instructor. The instructor would see the files so he could load them right away. Brett stood on a table to be able to reach the ceiling project to clean it.
4. Brett, Jasmine, and Todd and I went to Room 320 located in the Pucher-Lemay Building (PLM). We were going their to do more Anti-Virus testing. It was the room that the IT Dept had designated for that purposes. Arriving in Room 320, we saw that their were no tables where the computers were. Brett called the IT Dept to see what was going on. Brett learned that the college wanted to use the fixtures (Tables) that held the computers. They were taken out of the room and used elsewhere on the campus.
5. Brett, Jasmine, Todd and I went back to the IT Dept. Tom assigned us three with Fred and Randy. Room 336 in the Pucher-Lemay Building had thirty computers that needed to be moved. We all had to make 2 trips using the carts to transfer these computers to the Engineering Technology Building (ETB). It was Room 228-A. The first trip Randy, Fred, Todd, Jasmine and I loaded computer cases on two carts. We headed to the IT Dept because the hard-drives in the computer cases had to be erased. We used custom cd's to erase the hard-drives which were the same cd's that I used with Michael & Brock a couple week before. DBAN cd's. The DBAN cd's were not working correctly. It may have been a bad cd that was not being read properly by the cd drive. Brett recommended to use a different program to erase the hard-drives. I used a custom cd called Hirens Bootcd 13.2 that had many different programs on it. I loaded the Hiren's Bootcd into the cd drive and rebooted the computer. I hit F12 to select the option "Boot off the cd drive". I chose an option called "Mini Windows XP" which was like a Minature version of Windows XP. I found that to be pretty neat. Randy showed me to browse the cd to look for the pogram that erases the hard-drive. I used a program called "Roadkill". Randy told me to wait until I got to 10% before shutting down the computer.
6. Jasmine, Todd and I went to lunch while Fred and Randy continued erasing the hard-drives.
7. After lunch.... Jasmine, Todd, Fred, Randy and I took the computers cases to ETB 228-A. We all labeled the computer cases with tape, and slips of note pad. Then we loaded the computer cases in the back room for storage. The second trip was to collect the monitors from Room 336 in Pucher-Lemay Building. Stacked the monitors on the two carts we had to transfer them to ETB 228-A for storage.
8. The last work order of moving computers or hardware was from Libary Education (LE) to ETB 122. The work order wasn't very clear, so I took a shorter route back to the IT Dept. Jasmine, Todd, Fred, and Randy took the longer route by elevator to bring the IT cart transports back to the IT Dept. I ran into Chris Spivey to see if he could make sense of the last order, since he gave it to us. Chris S called up Brett to see if he knew anything. Brett did not know anything of it. Chris S went to find Chris Mccann if he knew of the last order. Chris M did know of the last work order but he wasn't sure if their was anything in the storage of the LE Building. Chris M took Randy to check out the storage in the LE Building and told my group to hang back. This was at 3:20 pm. Todd and I were leaving at 4:00 pm. Jasmne was going to have to take the last order if they needed her.
2. Went across the hallway to Disability & Support Services. Brett had to hook-up and install a Scanner "Canon Canoscan LiDE 210". Brett turned on the computer and opneed up the driver-cd to install the drivers on the computer. Brett connected a second computer and hooked it up to the scanner. Two computers connected to the scanner. Brett needed an assistant in that department to log-in to some software on the two computers. I asked the assistant about the software and she told me it was called "Kurzweil 3000". Kurzweil 3000 is a system technology software that is designed to help students who have disabilities through a student account.
3. Went to Room 118 in the Automotive Building that is located in the back of Wake-Tech. This room was the Law Enforcement Training classroom. Brett's third work order was to install B.L.E.T pdf files on the computer for the instructor and to clean the filter or lens off of the ceiling projector. B.L.E.T stands for Basic Law Enforcement Training. Brett copied the pdf files from the dvd software to the desktop for the instructor. The instructor would see the files so he could load them right away. Brett stood on a table to be able to reach the ceiling project to clean it.
4. Brett, Jasmine, and Todd and I went to Room 320 located in the Pucher-Lemay Building (PLM). We were going their to do more Anti-Virus testing. It was the room that the IT Dept had designated for that purposes. Arriving in Room 320, we saw that their were no tables where the computers were. Brett called the IT Dept to see what was going on. Brett learned that the college wanted to use the fixtures (Tables) that held the computers. They were taken out of the room and used elsewhere on the campus.
5. Brett, Jasmine, Todd and I went back to the IT Dept. Tom assigned us three with Fred and Randy. Room 336 in the Pucher-Lemay Building had thirty computers that needed to be moved. We all had to make 2 trips using the carts to transfer these computers to the Engineering Technology Building (ETB). It was Room 228-A. The first trip Randy, Fred, Todd, Jasmine and I loaded computer cases on two carts. We headed to the IT Dept because the hard-drives in the computer cases had to be erased. We used custom cd's to erase the hard-drives which were the same cd's that I used with Michael & Brock a couple week before. DBAN cd's. The DBAN cd's were not working correctly. It may have been a bad cd that was not being read properly by the cd drive. Brett recommended to use a different program to erase the hard-drives. I used a custom cd called Hirens Bootcd 13.2 that had many different programs on it. I loaded the Hiren's Bootcd into the cd drive and rebooted the computer. I hit F12 to select the option "Boot off the cd drive". I chose an option called "Mini Windows XP" which was like a Minature version of Windows XP. I found that to be pretty neat. Randy showed me to browse the cd to look for the pogram that erases the hard-drive. I used a program called "Roadkill". Randy told me to wait until I got to 10% before shutting down the computer.
6. Jasmine, Todd and I went to lunch while Fred and Randy continued erasing the hard-drives.
7. After lunch.... Jasmine, Todd, Fred, Randy and I took the computers cases to ETB 228-A. We all labeled the computer cases with tape, and slips of note pad. Then we loaded the computer cases in the back room for storage. The second trip was to collect the monitors from Room 336 in Pucher-Lemay Building. Stacked the monitors on the two carts we had to transfer them to ETB 228-A for storage.
8. The last work order of moving computers or hardware was from Libary Education (LE) to ETB 122. The work order wasn't very clear, so I took a shorter route back to the IT Dept. Jasmine, Todd, Fred, and Randy took the longer route by elevator to bring the IT cart transports back to the IT Dept. I ran into Chris Spivey to see if he could make sense of the last order, since he gave it to us. Chris S called up Brett to see if he knew anything. Brett did not know anything of it. Chris S went to find Chris Mccann if he knew of the last order. Chris M did know of the last work order but he wasn't sure if their was anything in the storage of the LE Building. Chris M took Randy to check out the storage in the LE Building and told my group to hang back. This was at 3:20 pm. Todd and I were leaving at 4:00 pm. Jasmne was going to have to take the last order if they needed her.
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