- Started in room 320 after Gerhard picked up me and the others.
- In Room 320, a machine I used already had a virus that was some sort of a Trojan. Gerhard said that we were going to re-image the machine with Windows 7 PE (Professional Edition). I close the virus can on the Trojan and rebooted the machine with the custom cd of Windows 7 PE that allows us to re-image the machine from another machine where Gerhard was sitting. Todd Derr explained to me how to start up Symantec Ghost32 8.- with the correct settings of re-imaging. The correct settings were selecting "Multicast", and typing "5" for session 5 in the new window that popped up after. Then I clicked Okay 4 times on the verification pop-up windows to start the re-image process. It took 25 minutes to complete the re-imaging. The re-image finished and Gerhard said to reset the computer. This reset forced the cd-drive to eject, so that I could take out the custom Win 7 PE cd and let the computer reboot.
- Now to begin running Anti-virus software to test them against 100 known virus websites. The 100 known virus websites are updated regularly. The IT Dept still wanted us to test more Anti-virus software to narrow down the list when choosing. I chose the Anti-virus "Comodo" because I learned the Webroot edition was a Enterprise Server Edition that would require a serial key. I ran Comodo against 100 virus websites using the batch file process that Brock showed me before. The batch file made the websites load automatically, instead of copying / pasting every website link every mouse click. Basically, it decreases the time of testing the 100 websites against an Anti-virus. Comodo Anti-virus blocked the batch file from loading most of the 100 virus websites. Only 40 websites got through the firewall that were eventually considered blocked. I explained this to Gerhard and he thought it was great that Comodo Anti-virus blocked the batch file from successfully loading all 100 virus websites. I had to restart the testing of the virus websites by allowing the batch file to properly run. Then I had fully tested the 100 virus websites. Than I had to re-image the machine so no viruses were on the machine.
- Lunch
- After lunch, I ran another Anti-virus which I found a free trial version of. This was the Webroot Antivirus. Gerhard had the Enterprise server edition which required a serial key. The free trial version I had found off of www.download.com. Testing of the 100 virus websites was complete after 30 minutes.
- Went with Chris Spivey and Todd Derr to the Childcare Building at the other end of Wake-Tech to download a new version of Skype for a user. We also had to make sure this user can log-in with their username and password. The user was Vanessa Gilliam. After everything checked out correctly on the machine and with Skype, Chris Spivey put the machine in a Deep-Freeze mode. This Deep-Freeze mode allows the machine to retain user settings and software as long as it is turned on.
Thursday, June 30, 2011
Monday, June 27, 2011
IT Dept - Day 7
-- Brock, Michael and I rode with Brett to the public safety campus near Tryon Rd. We took a wrong turn trying to get to Tryon Rd, so it took us about 20 minutes to reach it. Chris and Mike came with in a separate car. A staff member at the campus named Rico helped us as well. It was 7 people total working on this work order listed below.
-- The work order was for a Criminal Justice lab in room 1331 where 24 computers had to be set-up properly on the desks. The desks that house these comuters had very small space to run the cables through to the computer case. I already dropped 2 screws in that small space because that is where the monitors are held when not on the desk. The monitors slide in and out of this small panel electronically. Each desk had a button that could control the monitors for the entire aisle. Their was also a remote control for the teacher that could slide the monitors in and out. I found this monitor layout to be pretty neat. I only managed to set-up 2 computers to make sure everything was hooked up correctly. Otherwise, I had to undo what I did to figure out what was wrong. The first computer I set-up would not turn-on, so I thought I did something wrong. For example, all the cords were not hooked up. After I got both computers set-up, I let Brett know that the computers wouldn't turn-on properly. He checked the other end of the power strips or breakers and flipped a switch which gave power to my end of the aisle.
-- Lunch.
-- Tom had a surplus of computers with Hard-Drives that he wanted erased. Tom showed me the process of booting the computer using a custom cd to erase the Hard-Drive. The custom cd was an autonuke program written by a programmer to erase the contents of any Hard-Drive called DBAN. Darik's Ban And Nuke version 1.07. The instructions of what we were to do are numbered. This was at 1 pm.
1. Load the custom cd and press F12 to launch the boot prompt for the cd to run it.
2. Type "Autonuke" to start the erasing process of the program that is on the cd. Let the process run for 1 minute and then shutdown.
3. Reboot the computer and take out the custom cd. Press F12 to re-launch the boot prompt. Instead of choosing "Boot from Cd" like last time, select "Boot from SATA Hard-Drive".
4. A message should appear stating "Invalid Hard-Drive" showing that the erase process worked correctly.
5. Shut-down the computer and disconnect the cables. Open up the case and take out the RAM and Hard-Drive.
6. Stack the computer parts and computer case separately.
Each of us ran the custom cd on three separate computers, and took the necessary parts out of them. However, only 2 custom cds were on hand. Brock said he will erase the Hard-Drives, if I take the parts out of the computer. I agreed since it would be easier for all three of us to get this done in time before 4 pm. Michael also sent his computer cases down my way for me to take the parts out of as well. I took 2 minute breaks during this, because I was getting dizzy (Headache) trying to concentrate on this job that Tom had given us. All three of us did this to 40 computers, including lap-tops. Brock read out the serials on the computer cases, so Michael could document them. Then Michael sat down at a computer and typed the same serials into Microsoft Excel. We finished by 3:20 pm.
-- The work order was for a Criminal Justice lab in room 1331 where 24 computers had to be set-up properly on the desks. The desks that house these comuters had very small space to run the cables through to the computer case. I already dropped 2 screws in that small space because that is where the monitors are held when not on the desk. The monitors slide in and out of this small panel electronically. Each desk had a button that could control the monitors for the entire aisle. Their was also a remote control for the teacher that could slide the monitors in and out. I found this monitor layout to be pretty neat. I only managed to set-up 2 computers to make sure everything was hooked up correctly. Otherwise, I had to undo what I did to figure out what was wrong. The first computer I set-up would not turn-on, so I thought I did something wrong. For example, all the cords were not hooked up. After I got both computers set-up, I let Brett know that the computers wouldn't turn-on properly. He checked the other end of the power strips or breakers and flipped a switch which gave power to my end of the aisle.
-- Lunch.
-- Tom had a surplus of computers with Hard-Drives that he wanted erased. Tom showed me the process of booting the computer using a custom cd to erase the Hard-Drive. The custom cd was an autonuke program written by a programmer to erase the contents of any Hard-Drive called DBAN. Darik's Ban And Nuke version 1.07. The instructions of what we were to do are numbered. This was at 1 pm.
1. Load the custom cd and press F12 to launch the boot prompt for the cd to run it.
2. Type "Autonuke" to start the erasing process of the program that is on the cd. Let the process run for 1 minute and then shutdown.
3. Reboot the computer and take out the custom cd. Press F12 to re-launch the boot prompt. Instead of choosing "Boot from Cd" like last time, select "Boot from SATA Hard-Drive".
4. A message should appear stating "Invalid Hard-Drive" showing that the erase process worked correctly.
5. Shut-down the computer and disconnect the cables. Open up the case and take out the RAM and Hard-Drive.
6. Stack the computer parts and computer case separately.
Each of us ran the custom cd on three separate computers, and took the necessary parts out of them. However, only 2 custom cds were on hand. Brock said he will erase the Hard-Drives, if I take the parts out of the computer. I agreed since it would be easier for all three of us to get this done in time before 4 pm. Michael also sent his computer cases down my way for me to take the parts out of as well. I took 2 minute breaks during this, because I was getting dizzy (Headache) trying to concentrate on this job that Tom had given us. All three of us did this to 40 computers, including lap-tops. Brock read out the serials on the computer cases, so Michael could document them. Then Michael sat down at a computer and typed the same serials into Microsoft Excel. We finished by 3:20 pm.
Thursday, June 23, 2011
IT Dept - Day 6
1. Jasmine, Todd and I went with Gerhard to the ETB building to unlock computer cases from desks for the teacher Mrs Amber Hurst. The support ticket said to update adobe flash for the student computers, and update firefox for the teacher. It wasn't very clear because all the computers had Firefox. Gerhard thought to just update adobe flash player on all the computers.
2. The computer cases were all locked to the desks by cables. Gerhard brought a box full of these small keys to begin unlocking the locks to every computer. Their must have been 20 computers. The first key I used I pressed hard into the lock and managed to get it to unlock. That key did not work for the others. Jasmine decided to try computer #2 lock, and wondered how I got the first lock at all. We all started going through these keys one by one to unlock these computers. We realized it wasn't working too well. I came back to check the box and their was a small bag that said "Master Key 00". It surprised me that we missed it. That master key 00 managed to unlock 75% of the computers. I checked the box again to put up the Master Key 00, and their was a another small bag under the other keys that said "Master Key 02". That master key 02 unlocked 20% of the computers. Their were a couple still locked which I began using other random keys which got the rest of the computers unlocked.
3. All the computers were running DeepFreeze. So each one of them was in a frozen state. Frozen state meant that Deepfreeze remembered all the settings and everything on the computer. Any changes made to Windows Operating System, the frozen state would return the computer back to normal when the computer rebooted. All 20 computers had to be "thawed" which meant unfrozen. This allowed us to update Adobe Flash Player. To access DeepFreeze on any computer, The following keys need to be pressed simultaneously. (Ctrl, Alt, Shift, and F6.) Gerhard had to type in the password on every pc to use DeepFreeze since he was the only one who knew it. http://www.faronics.com/standard/deep-freeze/
4. On the 20 computers, we visited http://get.adobe.com/flashplayer/?promoid=BUIGP to install latest Adobe Flash Player. We all had to download the installation exe for it, and close Firefox before running the exe. Firefox couldn't be running to install it. Gerhard re-ran DeepFreeze on every computer to turn it back into a Frozen state. This would return the computers back to the way we found them. Than We finished tasks 1-4 by 11:00 am.
5. Lunch.
6. A Printer had problems trying to print correctly in the offices below the Library. Chris Spivey had to ask the faculty where printer cartridges were kept which was in an employee's office but she wasn't their on campus. Chris Spivey went to her office (Her name is Jackie) and unlocked it by a key he had. He said that by the wrapper he took out, you can tell if their are problems by looking at it closely. This wrapper looked normal or had no markings on it. Chris Spivey replaced the print cartridge and the printer was functioning normally.
7. Todd went with Gerhard because he only needed one person to do a different support ticket. Jasmine and I went with Chris Spivey to the ETB Building in Room 117. This classroom was for Computer Engineering because we saw many different circuit boards with wires hooked up to them. Chris Spivey was installing software on to the instructor's computer. Chris Spivey was installing software on to the instructor's computer. The software was the Adobe Flash Player, Autocad, and logics.
2. The computer cases were all locked to the desks by cables. Gerhard brought a box full of these small keys to begin unlocking the locks to every computer. Their must have been 20 computers. The first key I used I pressed hard into the lock and managed to get it to unlock. That key did not work for the others. Jasmine decided to try computer #2 lock, and wondered how I got the first lock at all. We all started going through these keys one by one to unlock these computers. We realized it wasn't working too well. I came back to check the box and their was a small bag that said "Master Key 00". It surprised me that we missed it. That master key 00 managed to unlock 75% of the computers. I checked the box again to put up the Master Key 00, and their was a another small bag under the other keys that said "Master Key 02". That master key 02 unlocked 20% of the computers. Their were a couple still locked which I began using other random keys which got the rest of the computers unlocked.
3. All the computers were running DeepFreeze. So each one of them was in a frozen state. Frozen state meant that Deepfreeze remembered all the settings and everything on the computer. Any changes made to Windows Operating System, the frozen state would return the computer back to normal when the computer rebooted. All 20 computers had to be "thawed" which meant unfrozen. This allowed us to update Adobe Flash Player. To access DeepFreeze on any computer, The following keys need to be pressed simultaneously. (Ctrl, Alt, Shift, and F6.) Gerhard had to type in the password on every pc to use DeepFreeze since he was the only one who knew it. http://www.faronics.com/standard/deep-freeze/
4. On the 20 computers, we visited http://get.adobe.com/flashplayer/?promoid=BUIGP to install latest Adobe Flash Player. We all had to download the installation exe for it, and close Firefox before running the exe. Firefox couldn't be running to install it. Gerhard re-ran DeepFreeze on every computer to turn it back into a Frozen state. This would return the computers back to the way we found them. Than We finished tasks 1-4 by 11:00 am.
5. Lunch.
6. A Printer had problems trying to print correctly in the offices below the Library. Chris Spivey had to ask the faculty where printer cartridges were kept which was in an employee's office but she wasn't their on campus. Chris Spivey went to her office (Her name is Jackie) and unlocked it by a key he had. He said that by the wrapper he took out, you can tell if their are problems by looking at it closely. This wrapper looked normal or had no markings on it. Chris Spivey replaced the print cartridge and the printer was functioning normally.
7. Todd went with Gerhard because he only needed one person to do a different support ticket. Jasmine and I went with Chris Spivey to the ETB Building in Room 117. This classroom was for Computer Engineering because we saw many different circuit boards with wires hooked up to them. Chris Spivey was installing software on to the instructor's computer. Chris Spivey was installing software on to the instructor's computer. The software was the Adobe Flash Player, Autocad, and logics.
Monday, June 20, 2011
IT Dept - Day 5
1. Brett, Mike, and Brock moved Computer Hardware from Room 143 to Room 101-A. Room 101-A is beside the Wake Tech Security control room in Holding Hall. Two Wake-Tech employees were changing offices. The computer hardware were computer cases, keyboards, mouses, power cables, monitors, and chairs. Phone wall mount jack is pretty big cover a narrow ethernet outlet. I couldn't see inside the wall mount to plug-in the ethernet. Brett used his I-Phone as a flashlight to see inside the Wall mount. He said a wire was pushed to far back to connect the ethernet cord. Brett had to call the network technician guys to come fix it. Meanwhile, Brett printed a sheet that was required for us to do a work order on a different campus. (Western Wake Campus).
2. In Room-133, We all had to move more computers and re-attach with different power strips that were of a different model than the originals. These were Trip-wire powerstrips that had 1230 Joule rating. I decided to tape the cables against the wall, so we could slide in the computer chair after the network technician come in to take a look at the wiring.
3. We all came to the Continuing Education building to Cubicle 239 to take all the computer hardware and stack it on a roller. In Room 130-A and Room 130-E, we picked up computer hardware such as cases, monitors, mouses, keyboards, and cables and stacked them on the roller as well. Their were 4 monitors and 4 cases, along with each set of cables/cords.
4. Brett needed someone to come with him to the Western Wake Campus. Brock volunteered to go with Brett and take the computer hardware that was on the roller to the other campus to be installed. I guess employees were transferring to that campus, because Brett did not mention it.
5. Tom took Randolph, Mike, Fred and I to ETB-319. Engineering Technical Bldg. Tom said that all computers across the hall at ETB-318 needed to be exactly like that for a section of rows in ETB-319. Tom also said we did not need to rush it, and we can take our time. These all were the same computers and cables that Todd, Michael B, and I had assembled or brought last week. Randolph, Mike, Fred and I began to hook up all the computers on the right-side of the room in ETB-319. We hooked up 15 Computers on each row of the right-side. 16 computers remained at the front which the Electrician was coming by to take a look at the left-side rows. One of the 15 computers on the table had no power connectors to power-on like the others were. We made sure that that the computers had to load windows properly.
6. Went to Lunch.
7. Came back from Lunch at 12:50. Back in the IT Dept, Randolph was sorting through cables trying to make them in a nice order for easy swapping when connecting them to computer cases. These cables were part of the test machines in the other room as you enter the IT Dept. Fred was studying for his CBT certification. (Cisco). He was listening to an automated voice by his headphones through some type of reviewing software. He told me it was pretty hard for the first 10 questions and the rest were easy. A grade of 80 or higher was required to pass.
8. Mike, Brock, and I went with Brett back to Room 101-A in Holding Hall to make sure the Ethernet was installed right in the Wall mount. Brett signed on to the computer to check the internet and see that everything was okay. We all were doing a follow-up on the problem and saw that it was corrected or fixed.
9. Mike, Brock, and I went with Brett to a classroom on 3rd floor of Pucher Le May-Bldg. Brett explained to us how to do a virus test of 100 websites that were updated regularly of where to get viruses. Brock and I were testing Windows 7 and how well the antivirus software picked it up. Mike had rebooted his computer like the Anti-virus said to after installation and didn't know the password to log back in. Instead, Mike loaded Windows XP to do the assignment. Brock showed Mike and I how to create a batch file to load 100 websites all at once, instead of copying and pasting each website. I completely forgot how to create a batch file. It also made sense that some viruses run by a batch file, and that's how they can auto-execute upon double-clicking them. I did not fully finish the the worksheets of the anti-virus testing.
2. In Room-133, We all had to move more computers and re-attach with different power strips that were of a different model than the originals. These were Trip-wire powerstrips that had 1230 Joule rating. I decided to tape the cables against the wall, so we could slide in the computer chair after the network technician come in to take a look at the wiring.
3. We all came to the Continuing Education building to Cubicle 239 to take all the computer hardware and stack it on a roller. In Room 130-A and Room 130-E, we picked up computer hardware such as cases, monitors, mouses, keyboards, and cables and stacked them on the roller as well. Their were 4 monitors and 4 cases, along with each set of cables/cords.
4. Brett needed someone to come with him to the Western Wake Campus. Brock volunteered to go with Brett and take the computer hardware that was on the roller to the other campus to be installed. I guess employees were transferring to that campus, because Brett did not mention it.
5. Tom took Randolph, Mike, Fred and I to ETB-319. Engineering Technical Bldg. Tom said that all computers across the hall at ETB-318 needed to be exactly like that for a section of rows in ETB-319. Tom also said we did not need to rush it, and we can take our time. These all were the same computers and cables that Todd, Michael B, and I had assembled or brought last week. Randolph, Mike, Fred and I began to hook up all the computers on the right-side of the room in ETB-319. We hooked up 15 Computers on each row of the right-side. 16 computers remained at the front which the Electrician was coming by to take a look at the left-side rows. One of the 15 computers on the table had no power connectors to power-on like the others were. We made sure that that the computers had to load windows properly.
6. Went to Lunch.
7. Came back from Lunch at 12:50. Back in the IT Dept, Randolph was sorting through cables trying to make them in a nice order for easy swapping when connecting them to computer cases. These cables were part of the test machines in the other room as you enter the IT Dept. Fred was studying for his CBT certification. (Cisco). He was listening to an automated voice by his headphones through some type of reviewing software. He told me it was pretty hard for the first 10 questions and the rest were easy. A grade of 80 or higher was required to pass.
8. Mike, Brock, and I went with Brett back to Room 101-A in Holding Hall to make sure the Ethernet was installed right in the Wall mount. Brett signed on to the computer to check the internet and see that everything was okay. We all were doing a follow-up on the problem and saw that it was corrected or fixed.
9. Mike, Brock, and I went with Brett to a classroom on 3rd floor of Pucher Le May-Bldg. Brett explained to us how to do a virus test of 100 websites that were updated regularly of where to get viruses. Brock and I were testing Windows 7 and how well the antivirus software picked it up. Mike had rebooted his computer like the Anti-virus said to after installation and didn't know the password to log back in. Instead, Mike loaded Windows XP to do the assignment. Brock showed Mike and I how to create a batch file to load 100 websites all at once, instead of copying and pasting each website. I completely forgot how to create a batch file. It also made sense that some viruses run by a batch file, and that's how they can auto-execute upon double-clicking them. I did not fully finish the the worksheets of the anti-virus testing.
Thursday, June 16, 2011
IT Dept - Day 4
- Before the day started, The Sign-In guy (Forgot his name) who we report to at the beginning of our work day mentioned their may be some work for anyone who had low hours. The dean had a virus on their netbook and Sign-In wanted to transfer the data on the netbook to a hard-drive and reformat it altogether, instead of ridding the virus. The Sign-In guy already put in a order with the IT Dept and was waiting on them for a copy of Windows 7 to begin the reformat. Two days later, the IT Dept still hadn't given him a copy of Windows 7 and Tom said it may have been a lack of communication. I might take them up on doing that job. It is a job outside of the IT Dept, but I was told it would still count to my hours.
- Tom directed Mike, Todd and I to a back storage room near where the Open lab used to be. Mike and I began unboxing monitors and hooking up their external output cords. Todd preferred to unbox computer cases and label them. I used screw-drivers to tighten in the DVI cords because it is hard to get a grip on the tie-in buttons that screw the cord in place and stays on. I used to a pocket-knife that was already in the room to open boxes. It was not my pocket-knife since it is not allowed to be brought on campus. After the first 5-6 computers I had done, I forgot to hook on the sound cord attachment on to the monitors. Mike had reminded me to do it before but I misunderstood him. I had to go back and re-attach those 5-6 monitors and Mike helped me to cut the time off in getting this whole thing done. Another volunteer had come in named Matt who was doing this through a program that was offered by his High-school. He was doing 180 hours. Matt helped Todd unbox the computer cases so Todd could label them. We were their in the back storage room for 3 hours. I got about 20 monitors done, while Mike got about 35. These monitors were the regular black Dell monitors and computer cases that were to be stationed in lab rooms.
- We went to lunch at 12:30 and came back at 1:30. Mike and Todd told me that the IT Dept were in a meeting on the 3rd floor in a lab room, which also housed servers. Even if we came back early from lunch, the IT Dept wouldn't be able to let us back in the storage room to do assemble monitors/unbox hardware like we had before.
- We waited outside their door before Tom let us in the meeting that was supposed to end at 2 pm, which actually lasted until 3 pm. The meeting was about budget concerns, purchases, and Wake-Tech employees getting viruses constantly. Tom spoke of the IT Dept having computer hardware that had never been used and stayed on the shelf. It sounded like that wasn't a good idea to purchase that item. Chris Spivey spoke on the issue of the viruses. He said the accounting dept kept getting in them and after he helped them resolve the problem. It was probably the same employees I helped Todd with two weeks ago to replace their computers. Chris Spivey warned one employee to not put the same types of software on the computer as he had just got done taking them off to fix the computer. That particular employee did the opposite and put the same software back on. It created the same problem again.
- We all got back in the IT Dept and I spoke with Tom about the meeting. I didn't know if Tom would let volunteers speak on behalf of the meeting. Tom assured me that volunteers are just as much part of the IT Dept as employees. My advice towards the meeting were about employees visiting websites and getting viruses. Block these sites that they keep going to. They can still check their e-mail, incase it is work-related. My last job at Jcpenney blocked websites in their Intranet that were not deemed appropriate. I thought that may have been a good idea.
- Chris Mccann needed Mike, Todd and I to go to the ETB building in room 122 to unbox 20 external devices (Keyboards, Mouses, Cables). 20 of each. They were to be placed in 2 big boxes to be shipped the next morning to the Wake-Tech Adult Education Center.
- Tom directed Mike, Todd and I to a back storage room near where the Open lab used to be. Mike and I began unboxing monitors and hooking up their external output cords. Todd preferred to unbox computer cases and label them. I used screw-drivers to tighten in the DVI cords because it is hard to get a grip on the tie-in buttons that screw the cord in place and stays on. I used to a pocket-knife that was already in the room to open boxes. It was not my pocket-knife since it is not allowed to be brought on campus. After the first 5-6 computers I had done, I forgot to hook on the sound cord attachment on to the monitors. Mike had reminded me to do it before but I misunderstood him. I had to go back and re-attach those 5-6 monitors and Mike helped me to cut the time off in getting this whole thing done. Another volunteer had come in named Matt who was doing this through a program that was offered by his High-school. He was doing 180 hours. Matt helped Todd unbox the computer cases so Todd could label them. We were their in the back storage room for 3 hours. I got about 20 monitors done, while Mike got about 35. These monitors were the regular black Dell monitors and computer cases that were to be stationed in lab rooms.
- We went to lunch at 12:30 and came back at 1:30. Mike and Todd told me that the IT Dept were in a meeting on the 3rd floor in a lab room, which also housed servers. Even if we came back early from lunch, the IT Dept wouldn't be able to let us back in the storage room to do assemble monitors/unbox hardware like we had before.
- We waited outside their door before Tom let us in the meeting that was supposed to end at 2 pm, which actually lasted until 3 pm. The meeting was about budget concerns, purchases, and Wake-Tech employees getting viruses constantly. Tom spoke of the IT Dept having computer hardware that had never been used and stayed on the shelf. It sounded like that wasn't a good idea to purchase that item. Chris Spivey spoke on the issue of the viruses. He said the accounting dept kept getting in them and after he helped them resolve the problem. It was probably the same employees I helped Todd with two weeks ago to replace their computers. Chris Spivey warned one employee to not put the same types of software on the computer as he had just got done taking them off to fix the computer. That particular employee did the opposite and put the same software back on. It created the same problem again.
- We all got back in the IT Dept and I spoke with Tom about the meeting. I didn't know if Tom would let volunteers speak on behalf of the meeting. Tom assured me that volunteers are just as much part of the IT Dept as employees. My advice towards the meeting were about employees visiting websites and getting viruses. Block these sites that they keep going to. They can still check their e-mail, incase it is work-related. My last job at Jcpenney blocked websites in their Intranet that were not deemed appropriate. I thought that may have been a good idea.
- Chris Mccann needed Mike, Todd and I to go to the ETB building in room 122 to unbox 20 external devices (Keyboards, Mouses, Cables). 20 of each. They were to be placed in 2 big boxes to be shipped the next morning to the Wake-Tech Adult Education Center.
Thursday, June 2, 2011
IT Dept - Day 3
-- I waited for Todd Derr to check-in at 10 am so we could start the day doing whatever the IT Dept needed. Matt who checked me in said I could use the iMac for the time being.
-- Todd and I had to take open boxes that had Monitors and assemble them for a dual-monitor setup. All the monitors would have DVI cables instead of VGA cables. Todd and I put the monitors together with their appropriate attachments in the IT Lab
-- Moved the 8 monitors to the Checking Dept of the main building. We were setting it up so the monitors had 4 speaker-bars and 4 without. The monitors were for Debra Wallace, Amy Mcgee, BJ Edwards, and Tonya Grimes.
-- Gerhard was mapping a network drive to be able to back-up Ms. Wallace data on her computer. The tool used to find the files to migrate was Windows 7 User State Migration Tool. Gerhard set-up the migration tool to transfer files to the network drive, and back again with the newer computer in place.
-- Todd disassembled Ms. Wallace computer while I disassembled Ms Mcgee's. We both re-hooked the newer computers in separate offices.
-- Jasmine came in at 1:00 pm and she went with Chris Spivey to help him with an employee's computer for viruses.
-- Todd, Gerhard and I went to Room 116 to do the same thing we did above to Ms Wallace/Ms Mcgee's computers to BJ Edwards and Tonya Grimes computers.
-- Gerhard started Windows Update on all the computers that were put together in the offices to download the latest updates which took about an hour to download.
-- Todd and I went to lunch and came back at 2:30-2:40.
-- Todd, Gerhard, and I went to room 320 in the PLM building to do some Imaging with one of the computers. Jasmine and Chris met up with us around 3:15.
-- Jasmine wanted to know more about Imaging process and Gerhard explained to her, so she could understand. Jasmine had a problem with her boyfriend's computer at home, and she felt that Imaging might help her resolve it.
-- Todd and I had to take open boxes that had Monitors and assemble them for a dual-monitor setup. All the monitors would have DVI cables instead of VGA cables. Todd and I put the monitors together with their appropriate attachments in the IT Lab
-- Moved the 8 monitors to the Checking Dept of the main building. We were setting it up so the monitors had 4 speaker-bars and 4 without. The monitors were for Debra Wallace, Amy Mcgee, BJ Edwards, and Tonya Grimes.
-- Gerhard was mapping a network drive to be able to back-up Ms. Wallace data on her computer. The tool used to find the files to migrate was Windows 7 User State Migration Tool. Gerhard set-up the migration tool to transfer files to the network drive, and back again with the newer computer in place.
-- Todd disassembled Ms. Wallace computer while I disassembled Ms Mcgee's. We both re-hooked the newer computers in separate offices.
-- Jasmine came in at 1:00 pm and she went with Chris Spivey to help him with an employee's computer for viruses.
-- Todd, Gerhard and I went to Room 116 to do the same thing we did above to Ms Wallace/Ms Mcgee's computers to BJ Edwards and Tonya Grimes computers.
-- Gerhard started Windows Update on all the computers that were put together in the offices to download the latest updates which took about an hour to download.
-- Todd and I went to lunch and came back at 2:30-2:40.
-- Todd, Gerhard, and I went to room 320 in the PLM building to do some Imaging with one of the computers. Jasmine and Chris met up with us around 3:15.
-- Jasmine wanted to know more about Imaging process and Gerhard explained to her, so she could understand. Jasmine had a problem with her boyfriend's computer at home, and she felt that Imaging might help her resolve it.
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