IT Dept - Day 2

 New people that I met for the day -- Chris Mccann, Joshua.  Classmates were Meecha, Larry, Colby, and Jasmine.


--Chris M is rebuilding an image of Windows 7 through Symantec Ghost to be loaded to a computer in another lab on campus with basic pre-installed software.

--Meecha is installing Microsoft Project Professional 2010 with standard settings as well as other software (Microsoft Word, Roxio CD Creator, etc...) to build the image from above.

 --I spoke to Christopher S whom I met from my first day at the IT Dept about how was the spyware scan of the Wake-Tech's employee's computer. Christopher S said the spyware was wiped clean. I was following it up with him.

--Chris M will create a custom xml file on the Windows 7 Operating System to install drivers automatically and shut-down the computer afterwards on it's own. (Automated Script).

--Meecha asked Chris M who gets dispatched when a call is placed to the Help-Desk. Chris M said that anyone can take the call and that no help is given to students unless it is a lab computer. Chris M also mentioned that a Work Order is filed for the IT Dept.

--Meecha asked if all the computers in the lab were 64-BIT Windows. Chris M responded  that the reason was for memory. I told Meecha that more memory allows the IT Dept and anyone else to do what they when using the computers. In this case, so the IT Dept can perform their duties and not incur any slowness.

--I saw a document that listed information about the infected computers of viruses and that of the computer users. It lists Name, Infection, Solution, and Cause.

--Chris M is running Windows Update to build up the same image listed at the top, so the image will have the latest updates from Microsoft.

--Watched Joshua put printers on the shelf that came brought in by a dolly cart. Joshua told my other classmate and I to go to lunch.

--Meecha, Colby, and I went with Chris S to Dave Hedrick's Office to fix a printer problem. Chris S checked the configuration of the printer and verified the IP Address that was given to him by Brett back in the IT Dept. Chris S checked the drivers online to download the latest version and installed them. He re-added the printer to the computer and everything was running normal then.

--Went with Gerhard and Colby to dismantle eight computers, and move them to the front of the classroom. The tables were being replaced which were beside the computers.

--Brett gave us a tour of the Help-Desk Offices. The offices are divided into four groups. I recall three of the four groups. Phone Support, IT Dept, and Network. Brett told us that entry-level candidates into IT Dept make $27,400.

--Brett took Meecha and I to an office in the ETB Building to set up a computer for Ms. Hampton.