IT Dept - Day 1

 The people I met in the IT Dept were Christopher (Chris), Ship, Fred, Mike, Brett, Gerhard, and Tom.

-- Mia Martinez is using Ghost32 to create a session to transfer image files from one computer to another that had problems with it. The computer that had problems is Mikes Wife's computer who also works at Wake-Tech.

-- Helped Admin "Mike" type the password needed to log-in at windows screen. He kept typing it thinking
he was going into the password box, while doing so. I clicked the mouse on the password box screen.

-- Mike helped fix his Wife's computer speed issue through a Bios setting called "C State Control". When enabled, it causes extreme slowness for the computer when booting. Mike showed Christopher where that setting was located in the Bios.

-- Mia Martinez showed me how to adjust the setting in Ghost32 (Symantec) to allow a transfer of data images from 2 different computers. The computer are all linked together to allow data transfer. Mia went to lunch, so she was teaching me this so that I would do it on my own.

-- Ship used to work for IBM which the company had many contracts to several other companies/businesses/areas. A few of the contracts was the NSA and Ronald Reagan Administration.

-- After Loading/Installing the data image Windows 7 PE (Pro Edition) that was from the cd drive. I gave the name of the computer based on the tag labeled on the DELL computer case. I did the same name change on one system as I do to Mikes Wife's computer with additional settings. Her OS is Windows XP. I did not use the data image for her system. I watched Mike add her computer to the domain and name the computer so that she has access to software called Datatel. Her computer is ready to go back to her. The second computer I unhooked from the wall and put back up on the shelf with the others.

-- Christopher set a Teacher's computer on a domain and verified the updates with Microsoft Windows Update to make sure it was fully updated.

-- Help Ship stack empty DELL boxes (TRASH) outside the IT Dept to be picked up by maintenance.

-- Went with Christopher to the Registrar's Office to help an employee with her computer. She had spyware on her computer. Chris loaded a portable Anti-Spyware on to the employee's computer and updated it. He let it run on the computer to detect the spyware. It took 40 minutes which my shift was already over by then. Christopher taught me a trick of getting to the command prompt if their is a virus on the computer that dissociates the OS from opening EXE's. Basically disables the opening of EXE's on windows computers.