1. In Holding Hall Room 108LC which is Michelle Fauver's office. (Public Relations Specialist) She was having problems with her mouse. Gerhard tried to get the mouse to work, and the mouse would not respond. He unhooked the mouse and replaced it with a new one.
2. Gerhard took us to Registrar's office Room 243A in Student Service Bldg for a printer problem. A printer was causing paper to not copy correctly based on small ink rollers inside the printer. He lifted up the top-half of the printer and unhooked a latch to see the ink rollers. I went to get paper towels because Kelsey said a bathroom was nearby. Gerhard sprayed some cleaner on the paper towel and carefully wiped the surface the latch had connected to the printer.
3. Across the hallway in Registrar's office of Room 252, another printer had the same problem. Not only did Gerhard clean the surface that the latch connected to, he also cleaned a plastic sheeting beside the latch mentioned above. Same type or printer model. Gerhard took the side-casing off of the printer and pulled out the toner. Office employee grabbed a new toner to replace the old one. Gerhard put the new toner back into the printer.
4. Human Resources HR & Benefits Room 121 in Holding hall was the 3rd printer problem. The 3rd printer problem was printing blurry ink that a receptionist had told us. Gerhard started to examine the printer when another employee spoke of a problem with her scanner. She said she had the scanner just over a year and had problems scanning. She also said that she had scanned 200-300 copies since. Kelsey and I gave input on the scanner problem. Gerhard came back to the printer and wiped it down. He asked the receptionist if she had a replacement toner to change it out. She said no and we (Gerhard, Kelsey and I) left. I figured Gerhard would grab another Toner later in the day.
5. We went to the computer lab in Pucher-Lemay Bldg where the Anti-virus Testing was done. Gerhard showed us a software application called D7. It was a multi-software application rolled into one. D7 could do Maintenance, Repair, and Tweaks. This software application does use 3rd party applications which do have to be downloaded and installed. on the hard-drive.
6. Lunch.
7. Gerhard told me to go see Tom while he had things to take care of. Tom was busy taking care of something and I didn't see him for the rest of the day. When Jarvis came in, I showed him the D7 software application that Gerhard showed me earlier. He thought it was pretty neat.
Tuesday, July 19, 2011
Saturday, July 16, 2011
IT Dept - Day 10
1. Brett took us (Mia and I) to a new lab where we were to test more Anti-virus Products. Room 320 I think. I tested "Mcafee" Anti-virus on top of the "Vipre" Anti-virus based on what Brett had wrote on the board as a selection. The ones he had written on the board did not have enough results from.
I showed Mia Martinez how to create a batch file with 100 website links to load up in a browser by opening it. I told her to use Firefox browser because Internet Explorer crashes it "locks up" when trying to use the batch file. This is the same batch file that Brock taught me last month. It saves much time in having to copy and paste each website link. Mia said she found the batch file idea pretty neat.
Mia had a problem trying to identify which websites were being blocked or where the virus files were coming from based on the batch file. I told Mia that the File download pop-up windows (Virus Files) list the website of where the virus comes from. She wanted to write down the the Website URL link of the virus that was blocked on the Virus Test worksheet. The Virus Test worksheet is the sheet the IT Dept gave us so they can check our progress.
2. Brett came back into the lab area and told us to go to Lunch. He said to meet up with him at the IT Dept at 1:00 pm to head to the Western Wake Campus.
3. Came back from lunch to head out to the Western Wake Campus. It took us 20 minutes to reach it. We headed to Room 254 because their was a printer problem. Room 254 was the Open computer lab. Brett restarted the printer and and reset the printer settings. He turned on a computer to do a printer test. The printer was fixed.
4. Went to the library to install software. Brett Told Mia and I to turn on all the computers so he could access them all remotely through one computer. The remote software he used was called ALTUIS. Brett then said to open up "MY COMPUTER" and type "//CETUS" in the address bar. Press Enter. Open "Express" folder and copy A-Client for XP to desktop to install.
Run the "Install" batch file to install A-Client software automatically. This was the client software to ALTUIS, not the server software. The server software was on Brett's office computer back at the IT Dept. He logged into his own computer from the computer #1 at the library.
5. On computer #1, Brett installed Kurzweil 3000. Kurzweil 3000 is the software that students with disabilities used to log-in to get help. A scanner was next to the computer, which was used to scan textbook pages and the computer reads them out loud over the speakers. Then Brett installed JAWS, which was the scanning software for the textbooks. The last thing Brett did was install Real-speak. Real-speak is software that is the automated computer voice that talks back to users through the computer speakers. Brett tested all the software to make sure it was working properly.
I showed Mia Martinez how to create a batch file with 100 website links to load up in a browser by opening it. I told her to use Firefox browser because Internet Explorer crashes it "locks up" when trying to use the batch file. This is the same batch file that Brock taught me last month. It saves much time in having to copy and paste each website link. Mia said she found the batch file idea pretty neat.
Mia had a problem trying to identify which websites were being blocked or where the virus files were coming from based on the batch file. I told Mia that the File download pop-up windows (Virus Files) list the website of where the virus comes from. She wanted to write down the the Website URL link of the virus that was blocked on the Virus Test worksheet. The Virus Test worksheet is the sheet the IT Dept gave us so they can check our progress.
2. Brett came back into the lab area and told us to go to Lunch. He said to meet up with him at the IT Dept at 1:00 pm to head to the Western Wake Campus.
3. Came back from lunch to head out to the Western Wake Campus. It took us 20 minutes to reach it. We headed to Room 254 because their was a printer problem. Room 254 was the Open computer lab. Brett restarted the printer and and reset the printer settings. He turned on a computer to do a printer test. The printer was fixed.
4. Went to the library to install software. Brett Told Mia and I to turn on all the computers so he could access them all remotely through one computer. The remote software he used was called ALTUIS. Brett then said to open up "MY COMPUTER" and type "//CETUS" in the address bar. Press Enter. Open "Express" folder and copy A-Client for XP to desktop to install.
Run the "Install" batch file to install A-Client software automatically. This was the client software to ALTUIS, not the server software. The server software was on Brett's office computer back at the IT Dept. He logged into his own computer from the computer #1 at the library.
5. On computer #1, Brett installed Kurzweil 3000. Kurzweil 3000 is the software that students with disabilities used to log-in to get help. A scanner was next to the computer, which was used to scan textbook pages and the computer reads them out loud over the speakers. Then Brett installed JAWS, which was the scanning software for the textbooks. The last thing Brett did was install Real-speak. Real-speak is software that is the automated computer voice that talks back to users through the computer speakers. Brett tested all the software to make sure it was working properly.
Monday, July 11, 2011
IT Dept - Day 9
1. Went to Holding Hall, Human Resources: HR & Benefits - Room 121 with Brett, Jasmine, and Todd. Brett was given a work order of a printer problem, so we were their to see him take a look at it. The printer cable was not fully plugged in, which Brett pushed it in the electrical socket. Then Brett restarted the printer.
2. Went across the hallway to Disability & Support Services. Brett had to hook-up and install a Scanner "Canon Canoscan LiDE 210". Brett turned on the computer and opneed up the driver-cd to install the drivers on the computer. Brett connected a second computer and hooked it up to the scanner. Two computers connected to the scanner. Brett needed an assistant in that department to log-in to some software on the two computers. I asked the assistant about the software and she told me it was called "Kurzweil 3000". Kurzweil 3000 is a system technology software that is designed to help students who have disabilities through a student account.
3. Went to Room 118 in the Automotive Building that is located in the back of Wake-Tech. This room was the Law Enforcement Training classroom. Brett's third work order was to install B.L.E.T pdf files on the computer for the instructor and to clean the filter or lens off of the ceiling projector. B.L.E.T stands for Basic Law Enforcement Training. Brett copied the pdf files from the dvd software to the desktop for the instructor. The instructor would see the files so he could load them right away. Brett stood on a table to be able to reach the ceiling project to clean it.
4. Brett, Jasmine, and Todd and I went to Room 320 located in the Pucher-Lemay Building (PLM). We were going their to do more Anti-Virus testing. It was the room that the IT Dept had designated for that purposes. Arriving in Room 320, we saw that their were no tables where the computers were. Brett called the IT Dept to see what was going on. Brett learned that the college wanted to use the fixtures (Tables) that held the computers. They were taken out of the room and used elsewhere on the campus.
5. Brett, Jasmine, Todd and I went back to the IT Dept. Tom assigned us three with Fred and Randy. Room 336 in the Pucher-Lemay Building had thirty computers that needed to be moved. We all had to make 2 trips using the carts to transfer these computers to the Engineering Technology Building (ETB). It was Room 228-A. The first trip Randy, Fred, Todd, Jasmine and I loaded computer cases on two carts. We headed to the IT Dept because the hard-drives in the computer cases had to be erased. We used custom cd's to erase the hard-drives which were the same cd's that I used with Michael & Brock a couple week before. DBAN cd's. The DBAN cd's were not working correctly. It may have been a bad cd that was not being read properly by the cd drive. Brett recommended to use a different program to erase the hard-drives. I used a custom cd called Hirens Bootcd 13.2 that had many different programs on it. I loaded the Hiren's Bootcd into the cd drive and rebooted the computer. I hit F12 to select the option "Boot off the cd drive". I chose an option called "Mini Windows XP" which was like a Minature version of Windows XP. I found that to be pretty neat. Randy showed me to browse the cd to look for the pogram that erases the hard-drive. I used a program called "Roadkill". Randy told me to wait until I got to 10% before shutting down the computer.
6. Jasmine, Todd and I went to lunch while Fred and Randy continued erasing the hard-drives.
7. After lunch.... Jasmine, Todd, Fred, Randy and I took the computers cases to ETB 228-A. We all labeled the computer cases with tape, and slips of note pad. Then we loaded the computer cases in the back room for storage. The second trip was to collect the monitors from Room 336 in Pucher-Lemay Building. Stacked the monitors on the two carts we had to transfer them to ETB 228-A for storage.
8. The last work order of moving computers or hardware was from Libary Education (LE) to ETB 122. The work order wasn't very clear, so I took a shorter route back to the IT Dept. Jasmine, Todd, Fred, and Randy took the longer route by elevator to bring the IT cart transports back to the IT Dept. I ran into Chris Spivey to see if he could make sense of the last order, since he gave it to us. Chris S called up Brett to see if he knew anything. Brett did not know anything of it. Chris S went to find Chris Mccann if he knew of the last order. Chris M did know of the last work order but he wasn't sure if their was anything in the storage of the LE Building. Chris M took Randy to check out the storage in the LE Building and told my group to hang back. This was at 3:20 pm. Todd and I were leaving at 4:00 pm. Jasmne was going to have to take the last order if they needed her.
2. Went across the hallway to Disability & Support Services. Brett had to hook-up and install a Scanner "Canon Canoscan LiDE 210". Brett turned on the computer and opneed up the driver-cd to install the drivers on the computer. Brett connected a second computer and hooked it up to the scanner. Two computers connected to the scanner. Brett needed an assistant in that department to log-in to some software on the two computers. I asked the assistant about the software and she told me it was called "Kurzweil 3000". Kurzweil 3000 is a system technology software that is designed to help students who have disabilities through a student account.
3. Went to Room 118 in the Automotive Building that is located in the back of Wake-Tech. This room was the Law Enforcement Training classroom. Brett's third work order was to install B.L.E.T pdf files on the computer for the instructor and to clean the filter or lens off of the ceiling projector. B.L.E.T stands for Basic Law Enforcement Training. Brett copied the pdf files from the dvd software to the desktop for the instructor. The instructor would see the files so he could load them right away. Brett stood on a table to be able to reach the ceiling project to clean it.
4. Brett, Jasmine, and Todd and I went to Room 320 located in the Pucher-Lemay Building (PLM). We were going their to do more Anti-Virus testing. It was the room that the IT Dept had designated for that purposes. Arriving in Room 320, we saw that their were no tables where the computers were. Brett called the IT Dept to see what was going on. Brett learned that the college wanted to use the fixtures (Tables) that held the computers. They were taken out of the room and used elsewhere on the campus.
5. Brett, Jasmine, Todd and I went back to the IT Dept. Tom assigned us three with Fred and Randy. Room 336 in the Pucher-Lemay Building had thirty computers that needed to be moved. We all had to make 2 trips using the carts to transfer these computers to the Engineering Technology Building (ETB). It was Room 228-A. The first trip Randy, Fred, Todd, Jasmine and I loaded computer cases on two carts. We headed to the IT Dept because the hard-drives in the computer cases had to be erased. We used custom cd's to erase the hard-drives which were the same cd's that I used with Michael & Brock a couple week before. DBAN cd's. The DBAN cd's were not working correctly. It may have been a bad cd that was not being read properly by the cd drive. Brett recommended to use a different program to erase the hard-drives. I used a custom cd called Hirens Bootcd 13.2 that had many different programs on it. I loaded the Hiren's Bootcd into the cd drive and rebooted the computer. I hit F12 to select the option "Boot off the cd drive". I chose an option called "Mini Windows XP" which was like a Minature version of Windows XP. I found that to be pretty neat. Randy showed me to browse the cd to look for the pogram that erases the hard-drive. I used a program called "Roadkill". Randy told me to wait until I got to 10% before shutting down the computer.
6. Jasmine, Todd and I went to lunch while Fred and Randy continued erasing the hard-drives.
7. After lunch.... Jasmine, Todd, Fred, Randy and I took the computers cases to ETB 228-A. We all labeled the computer cases with tape, and slips of note pad. Then we loaded the computer cases in the back room for storage. The second trip was to collect the monitors from Room 336 in Pucher-Lemay Building. Stacked the monitors on the two carts we had to transfer them to ETB 228-A for storage.
8. The last work order of moving computers or hardware was from Libary Education (LE) to ETB 122. The work order wasn't very clear, so I took a shorter route back to the IT Dept. Jasmine, Todd, Fred, and Randy took the longer route by elevator to bring the IT cart transports back to the IT Dept. I ran into Chris Spivey to see if he could make sense of the last order, since he gave it to us. Chris S called up Brett to see if he knew anything. Brett did not know anything of it. Chris S went to find Chris Mccann if he knew of the last order. Chris M did know of the last work order but he wasn't sure if their was anything in the storage of the LE Building. Chris M took Randy to check out the storage in the LE Building and told my group to hang back. This was at 3:20 pm. Todd and I were leaving at 4:00 pm. Jasmne was going to have to take the last order if they needed her.
Thursday, June 30, 2011
IT Dept - Day 8
- Started in room 320 after Gerhard picked up me and the others.
- In Room 320, a machine I used already had a virus that was some sort of a Trojan. Gerhard said that we were going to re-image the machine with Windows 7 PE (Professional Edition). I close the virus can on the Trojan and rebooted the machine with the custom cd of Windows 7 PE that allows us to re-image the machine from another machine where Gerhard was sitting. Todd Derr explained to me how to start up Symantec Ghost32 8.- with the correct settings of re-imaging. The correct settings were selecting "Multicast", and typing "5" for session 5 in the new window that popped up after. Then I clicked Okay 4 times on the verification pop-up windows to start the re-image process. It took 25 minutes to complete the re-imaging. The re-image finished and Gerhard said to reset the computer. This reset forced the cd-drive to eject, so that I could take out the custom Win 7 PE cd and let the computer reboot.
- Now to begin running Anti-virus software to test them against 100 known virus websites. The 100 known virus websites are updated regularly. The IT Dept still wanted us to test more Anti-virus software to narrow down the list when choosing. I chose the Anti-virus "Comodo" because I learned the Webroot edition was a Enterprise Server Edition that would require a serial key. I ran Comodo against 100 virus websites using the batch file process that Brock showed me before. The batch file made the websites load automatically, instead of copying / pasting every website link every mouse click. Basically, it decreases the time of testing the 100 websites against an Anti-virus. Comodo Anti-virus blocked the batch file from loading most of the 100 virus websites. Only 40 websites got through the firewall that were eventually considered blocked. I explained this to Gerhard and he thought it was great that Comodo Anti-virus blocked the batch file from successfully loading all 100 virus websites. I had to restart the testing of the virus websites by allowing the batch file to properly run. Then I had fully tested the 100 virus websites. Than I had to re-image the machine so no viruses were on the machine.
- Lunch
- After lunch, I ran another Anti-virus which I found a free trial version of. This was the Webroot Antivirus. Gerhard had the Enterprise server edition which required a serial key. The free trial version I had found off of www.download.com. Testing of the 100 virus websites was complete after 30 minutes.
- Went with Chris Spivey and Todd Derr to the Childcare Building at the other end of Wake-Tech to download a new version of Skype for a user. We also had to make sure this user can log-in with their username and password. The user was Vanessa Gilliam. After everything checked out correctly on the machine and with Skype, Chris Spivey put the machine in a Deep-Freeze mode. This Deep-Freeze mode allows the machine to retain user settings and software as long as it is turned on.
- In Room 320, a machine I used already had a virus that was some sort of a Trojan. Gerhard said that we were going to re-image the machine with Windows 7 PE (Professional Edition). I close the virus can on the Trojan and rebooted the machine with the custom cd of Windows 7 PE that allows us to re-image the machine from another machine where Gerhard was sitting. Todd Derr explained to me how to start up Symantec Ghost32 8.- with the correct settings of re-imaging. The correct settings were selecting "Multicast", and typing "5" for session 5 in the new window that popped up after. Then I clicked Okay 4 times on the verification pop-up windows to start the re-image process. It took 25 minutes to complete the re-imaging. The re-image finished and Gerhard said to reset the computer. This reset forced the cd-drive to eject, so that I could take out the custom Win 7 PE cd and let the computer reboot.
- Now to begin running Anti-virus software to test them against 100 known virus websites. The 100 known virus websites are updated regularly. The IT Dept still wanted us to test more Anti-virus software to narrow down the list when choosing. I chose the Anti-virus "Comodo" because I learned the Webroot edition was a Enterprise Server Edition that would require a serial key. I ran Comodo against 100 virus websites using the batch file process that Brock showed me before. The batch file made the websites load automatically, instead of copying / pasting every website link every mouse click. Basically, it decreases the time of testing the 100 websites against an Anti-virus. Comodo Anti-virus blocked the batch file from loading most of the 100 virus websites. Only 40 websites got through the firewall that were eventually considered blocked. I explained this to Gerhard and he thought it was great that Comodo Anti-virus blocked the batch file from successfully loading all 100 virus websites. I had to restart the testing of the virus websites by allowing the batch file to properly run. Then I had fully tested the 100 virus websites. Than I had to re-image the machine so no viruses were on the machine.
- Lunch
- After lunch, I ran another Anti-virus which I found a free trial version of. This was the Webroot Antivirus. Gerhard had the Enterprise server edition which required a serial key. The free trial version I had found off of www.download.com. Testing of the 100 virus websites was complete after 30 minutes.
- Went with Chris Spivey and Todd Derr to the Childcare Building at the other end of Wake-Tech to download a new version of Skype for a user. We also had to make sure this user can log-in with their username and password. The user was Vanessa Gilliam. After everything checked out correctly on the machine and with Skype, Chris Spivey put the machine in a Deep-Freeze mode. This Deep-Freeze mode allows the machine to retain user settings and software as long as it is turned on.
Monday, June 27, 2011
IT Dept - Day 7
-- Brock, Michael and I rode with Brett to the public safety campus near Tryon Rd. We took a wrong turn trying to get to Tryon Rd, so it took us about 20 minutes to reach it. Chris and Mike came with in a separate car. A staff member at the campus named Rico helped us as well. It was 7 people total working on this work order listed below.
-- The work order was for a Criminal Justice lab in room 1331 where 24 computers had to be set-up properly on the desks. The desks that house these comuters had very small space to run the cables through to the computer case. I already dropped 2 screws in that small space because that is where the monitors are held when not on the desk. The monitors slide in and out of this small panel electronically. Each desk had a button that could control the monitors for the entire aisle. Their was also a remote control for the teacher that could slide the monitors in and out. I found this monitor layout to be pretty neat. I only managed to set-up 2 computers to make sure everything was hooked up correctly. Otherwise, I had to undo what I did to figure out what was wrong. The first computer I set-up would not turn-on, so I thought I did something wrong. For example, all the cords were not hooked up. After I got both computers set-up, I let Brett know that the computers wouldn't turn-on properly. He checked the other end of the power strips or breakers and flipped a switch which gave power to my end of the aisle.
-- Lunch.
-- Tom had a surplus of computers with Hard-Drives that he wanted erased. Tom showed me the process of booting the computer using a custom cd to erase the Hard-Drive. The custom cd was an autonuke program written by a programmer to erase the contents of any Hard-Drive called DBAN. Darik's Ban And Nuke version 1.07. The instructions of what we were to do are numbered. This was at 1 pm.
1. Load the custom cd and press F12 to launch the boot prompt for the cd to run it.
2. Type "Autonuke" to start the erasing process of the program that is on the cd. Let the process run for 1 minute and then shutdown.
3. Reboot the computer and take out the custom cd. Press F12 to re-launch the boot prompt. Instead of choosing "Boot from Cd" like last time, select "Boot from SATA Hard-Drive".
4. A message should appear stating "Invalid Hard-Drive" showing that the erase process worked correctly.
5. Shut-down the computer and disconnect the cables. Open up the case and take out the RAM and Hard-Drive.
6. Stack the computer parts and computer case separately.
Each of us ran the custom cd on three separate computers, and took the necessary parts out of them. However, only 2 custom cds were on hand. Brock said he will erase the Hard-Drives, if I take the parts out of the computer. I agreed since it would be easier for all three of us to get this done in time before 4 pm. Michael also sent his computer cases down my way for me to take the parts out of as well. I took 2 minute breaks during this, because I was getting dizzy (Headache) trying to concentrate on this job that Tom had given us. All three of us did this to 40 computers, including lap-tops. Brock read out the serials on the computer cases, so Michael could document them. Then Michael sat down at a computer and typed the same serials into Microsoft Excel. We finished by 3:20 pm.
-- The work order was for a Criminal Justice lab in room 1331 where 24 computers had to be set-up properly on the desks. The desks that house these comuters had very small space to run the cables through to the computer case. I already dropped 2 screws in that small space because that is where the monitors are held when not on the desk. The monitors slide in and out of this small panel electronically. Each desk had a button that could control the monitors for the entire aisle. Their was also a remote control for the teacher that could slide the monitors in and out. I found this monitor layout to be pretty neat. I only managed to set-up 2 computers to make sure everything was hooked up correctly. Otherwise, I had to undo what I did to figure out what was wrong. The first computer I set-up would not turn-on, so I thought I did something wrong. For example, all the cords were not hooked up. After I got both computers set-up, I let Brett know that the computers wouldn't turn-on properly. He checked the other end of the power strips or breakers and flipped a switch which gave power to my end of the aisle.
-- Lunch.
-- Tom had a surplus of computers with Hard-Drives that he wanted erased. Tom showed me the process of booting the computer using a custom cd to erase the Hard-Drive. The custom cd was an autonuke program written by a programmer to erase the contents of any Hard-Drive called DBAN. Darik's Ban And Nuke version 1.07. The instructions of what we were to do are numbered. This was at 1 pm.
1. Load the custom cd and press F12 to launch the boot prompt for the cd to run it.
2. Type "Autonuke" to start the erasing process of the program that is on the cd. Let the process run for 1 minute and then shutdown.
3. Reboot the computer and take out the custom cd. Press F12 to re-launch the boot prompt. Instead of choosing "Boot from Cd" like last time, select "Boot from SATA Hard-Drive".
4. A message should appear stating "Invalid Hard-Drive" showing that the erase process worked correctly.
5. Shut-down the computer and disconnect the cables. Open up the case and take out the RAM and Hard-Drive.
6. Stack the computer parts and computer case separately.
Each of us ran the custom cd on three separate computers, and took the necessary parts out of them. However, only 2 custom cds were on hand. Brock said he will erase the Hard-Drives, if I take the parts out of the computer. I agreed since it would be easier for all three of us to get this done in time before 4 pm. Michael also sent his computer cases down my way for me to take the parts out of as well. I took 2 minute breaks during this, because I was getting dizzy (Headache) trying to concentrate on this job that Tom had given us. All three of us did this to 40 computers, including lap-tops. Brock read out the serials on the computer cases, so Michael could document them. Then Michael sat down at a computer and typed the same serials into Microsoft Excel. We finished by 3:20 pm.
Thursday, June 23, 2011
IT Dept - Day 6
1. Jasmine, Todd and I went with Gerhard to the ETB building to unlock computer cases from desks for the teacher Mrs Amber Hurst. The support ticket said to update adobe flash for the student computers, and update firefox for the teacher. It wasn't very clear because all the computers had Firefox. Gerhard thought to just update adobe flash player on all the computers.
2. The computer cases were all locked to the desks by cables. Gerhard brought a box full of these small keys to begin unlocking the locks to every computer. Their must have been 20 computers. The first key I used I pressed hard into the lock and managed to get it to unlock. That key did not work for the others. Jasmine decided to try computer #2 lock, and wondered how I got the first lock at all. We all started going through these keys one by one to unlock these computers. We realized it wasn't working too well. I came back to check the box and their was a small bag that said "Master Key 00". It surprised me that we missed it. That master key 00 managed to unlock 75% of the computers. I checked the box again to put up the Master Key 00, and their was a another small bag under the other keys that said "Master Key 02". That master key 02 unlocked 20% of the computers. Their were a couple still locked which I began using other random keys which got the rest of the computers unlocked.
3. All the computers were running DeepFreeze. So each one of them was in a frozen state. Frozen state meant that Deepfreeze remembered all the settings and everything on the computer. Any changes made to Windows Operating System, the frozen state would return the computer back to normal when the computer rebooted. All 20 computers had to be "thawed" which meant unfrozen. This allowed us to update Adobe Flash Player. To access DeepFreeze on any computer, The following keys need to be pressed simultaneously. (Ctrl, Alt, Shift, and F6.) Gerhard had to type in the password on every pc to use DeepFreeze since he was the only one who knew it. http://www.faronics.com/standard/deep-freeze/
4. On the 20 computers, we visited http://get.adobe.com/flashplayer/?promoid=BUIGP to install latest Adobe Flash Player. We all had to download the installation exe for it, and close Firefox before running the exe. Firefox couldn't be running to install it. Gerhard re-ran DeepFreeze on every computer to turn it back into a Frozen state. This would return the computers back to the way we found them. Than We finished tasks 1-4 by 11:00 am.
5. Lunch.
6. A Printer had problems trying to print correctly in the offices below the Library. Chris Spivey had to ask the faculty where printer cartridges were kept which was in an employee's office but she wasn't their on campus. Chris Spivey went to her office (Her name is Jackie) and unlocked it by a key he had. He said that by the wrapper he took out, you can tell if their are problems by looking at it closely. This wrapper looked normal or had no markings on it. Chris Spivey replaced the print cartridge and the printer was functioning normally.
7. Todd went with Gerhard because he only needed one person to do a different support ticket. Jasmine and I went with Chris Spivey to the ETB Building in Room 117. This classroom was for Computer Engineering because we saw many different circuit boards with wires hooked up to them. Chris Spivey was installing software on to the instructor's computer. Chris Spivey was installing software on to the instructor's computer. The software was the Adobe Flash Player, Autocad, and logics.
2. The computer cases were all locked to the desks by cables. Gerhard brought a box full of these small keys to begin unlocking the locks to every computer. Their must have been 20 computers. The first key I used I pressed hard into the lock and managed to get it to unlock. That key did not work for the others. Jasmine decided to try computer #2 lock, and wondered how I got the first lock at all. We all started going through these keys one by one to unlock these computers. We realized it wasn't working too well. I came back to check the box and their was a small bag that said "Master Key 00". It surprised me that we missed it. That master key 00 managed to unlock 75% of the computers. I checked the box again to put up the Master Key 00, and their was a another small bag under the other keys that said "Master Key 02". That master key 02 unlocked 20% of the computers. Their were a couple still locked which I began using other random keys which got the rest of the computers unlocked.
3. All the computers were running DeepFreeze. So each one of them was in a frozen state. Frozen state meant that Deepfreeze remembered all the settings and everything on the computer. Any changes made to Windows Operating System, the frozen state would return the computer back to normal when the computer rebooted. All 20 computers had to be "thawed" which meant unfrozen. This allowed us to update Adobe Flash Player. To access DeepFreeze on any computer, The following keys need to be pressed simultaneously. (Ctrl, Alt, Shift, and F6.) Gerhard had to type in the password on every pc to use DeepFreeze since he was the only one who knew it. http://www.faronics.com/standard/deep-freeze/
4. On the 20 computers, we visited http://get.adobe.com/flashplayer/?promoid=BUIGP to install latest Adobe Flash Player. We all had to download the installation exe for it, and close Firefox before running the exe. Firefox couldn't be running to install it. Gerhard re-ran DeepFreeze on every computer to turn it back into a Frozen state. This would return the computers back to the way we found them. Than We finished tasks 1-4 by 11:00 am.
5. Lunch.
6. A Printer had problems trying to print correctly in the offices below the Library. Chris Spivey had to ask the faculty where printer cartridges were kept which was in an employee's office but she wasn't their on campus. Chris Spivey went to her office (Her name is Jackie) and unlocked it by a key he had. He said that by the wrapper he took out, you can tell if their are problems by looking at it closely. This wrapper looked normal or had no markings on it. Chris Spivey replaced the print cartridge and the printer was functioning normally.
7. Todd went with Gerhard because he only needed one person to do a different support ticket. Jasmine and I went with Chris Spivey to the ETB Building in Room 117. This classroom was for Computer Engineering because we saw many different circuit boards with wires hooked up to them. Chris Spivey was installing software on to the instructor's computer. Chris Spivey was installing software on to the instructor's computer. The software was the Adobe Flash Player, Autocad, and logics.
Monday, June 20, 2011
IT Dept - Day 5
1. Brett, Mike, and Brock moved Computer Hardware from Room 143 to Room 101-A. Room 101-A is beside the Wake Tech Security control room in Holding Hall. Two Wake-Tech employees were changing offices. The computer hardware were computer cases, keyboards, mouses, power cables, monitors, and chairs. Phone wall mount jack is pretty big cover a narrow ethernet outlet. I couldn't see inside the wall mount to plug-in the ethernet. Brett used his I-Phone as a flashlight to see inside the Wall mount. He said a wire was pushed to far back to connect the ethernet cord. Brett had to call the network technician guys to come fix it. Meanwhile, Brett printed a sheet that was required for us to do a work order on a different campus. (Western Wake Campus).
2. In Room-133, We all had to move more computers and re-attach with different power strips that were of a different model than the originals. These were Trip-wire powerstrips that had 1230 Joule rating. I decided to tape the cables against the wall, so we could slide in the computer chair after the network technician come in to take a look at the wiring.
3. We all came to the Continuing Education building to Cubicle 239 to take all the computer hardware and stack it on a roller. In Room 130-A and Room 130-E, we picked up computer hardware such as cases, monitors, mouses, keyboards, and cables and stacked them on the roller as well. Their were 4 monitors and 4 cases, along with each set of cables/cords.
4. Brett needed someone to come with him to the Western Wake Campus. Brock volunteered to go with Brett and take the computer hardware that was on the roller to the other campus to be installed. I guess employees were transferring to that campus, because Brett did not mention it.
5. Tom took Randolph, Mike, Fred and I to ETB-319. Engineering Technical Bldg. Tom said that all computers across the hall at ETB-318 needed to be exactly like that for a section of rows in ETB-319. Tom also said we did not need to rush it, and we can take our time. These all were the same computers and cables that Todd, Michael B, and I had assembled or brought last week. Randolph, Mike, Fred and I began to hook up all the computers on the right-side of the room in ETB-319. We hooked up 15 Computers on each row of the right-side. 16 computers remained at the front which the Electrician was coming by to take a look at the left-side rows. One of the 15 computers on the table had no power connectors to power-on like the others were. We made sure that that the computers had to load windows properly.
6. Went to Lunch.
7. Came back from Lunch at 12:50. Back in the IT Dept, Randolph was sorting through cables trying to make them in a nice order for easy swapping when connecting them to computer cases. These cables were part of the test machines in the other room as you enter the IT Dept. Fred was studying for his CBT certification. (Cisco). He was listening to an automated voice by his headphones through some type of reviewing software. He told me it was pretty hard for the first 10 questions and the rest were easy. A grade of 80 or higher was required to pass.
8. Mike, Brock, and I went with Brett back to Room 101-A in Holding Hall to make sure the Ethernet was installed right in the Wall mount. Brett signed on to the computer to check the internet and see that everything was okay. We all were doing a follow-up on the problem and saw that it was corrected or fixed.
9. Mike, Brock, and I went with Brett to a classroom on 3rd floor of Pucher Le May-Bldg. Brett explained to us how to do a virus test of 100 websites that were updated regularly of where to get viruses. Brock and I were testing Windows 7 and how well the antivirus software picked it up. Mike had rebooted his computer like the Anti-virus said to after installation and didn't know the password to log back in. Instead, Mike loaded Windows XP to do the assignment. Brock showed Mike and I how to create a batch file to load 100 websites all at once, instead of copying and pasting each website. I completely forgot how to create a batch file. It also made sense that some viruses run by a batch file, and that's how they can auto-execute upon double-clicking them. I did not fully finish the the worksheets of the anti-virus testing.
2. In Room-133, We all had to move more computers and re-attach with different power strips that were of a different model than the originals. These were Trip-wire powerstrips that had 1230 Joule rating. I decided to tape the cables against the wall, so we could slide in the computer chair after the network technician come in to take a look at the wiring.
3. We all came to the Continuing Education building to Cubicle 239 to take all the computer hardware and stack it on a roller. In Room 130-A and Room 130-E, we picked up computer hardware such as cases, monitors, mouses, keyboards, and cables and stacked them on the roller as well. Their were 4 monitors and 4 cases, along with each set of cables/cords.
4. Brett needed someone to come with him to the Western Wake Campus. Brock volunteered to go with Brett and take the computer hardware that was on the roller to the other campus to be installed. I guess employees were transferring to that campus, because Brett did not mention it.
5. Tom took Randolph, Mike, Fred and I to ETB-319. Engineering Technical Bldg. Tom said that all computers across the hall at ETB-318 needed to be exactly like that for a section of rows in ETB-319. Tom also said we did not need to rush it, and we can take our time. These all were the same computers and cables that Todd, Michael B, and I had assembled or brought last week. Randolph, Mike, Fred and I began to hook up all the computers on the right-side of the room in ETB-319. We hooked up 15 Computers on each row of the right-side. 16 computers remained at the front which the Electrician was coming by to take a look at the left-side rows. One of the 15 computers on the table had no power connectors to power-on like the others were. We made sure that that the computers had to load windows properly.
6. Went to Lunch.
7. Came back from Lunch at 12:50. Back in the IT Dept, Randolph was sorting through cables trying to make them in a nice order for easy swapping when connecting them to computer cases. These cables were part of the test machines in the other room as you enter the IT Dept. Fred was studying for his CBT certification. (Cisco). He was listening to an automated voice by his headphones through some type of reviewing software. He told me it was pretty hard for the first 10 questions and the rest were easy. A grade of 80 or higher was required to pass.
8. Mike, Brock, and I went with Brett back to Room 101-A in Holding Hall to make sure the Ethernet was installed right in the Wall mount. Brett signed on to the computer to check the internet and see that everything was okay. We all were doing a follow-up on the problem and saw that it was corrected or fixed.
9. Mike, Brock, and I went with Brett to a classroom on 3rd floor of Pucher Le May-Bldg. Brett explained to us how to do a virus test of 100 websites that were updated regularly of where to get viruses. Brock and I were testing Windows 7 and how well the antivirus software picked it up. Mike had rebooted his computer like the Anti-virus said to after installation and didn't know the password to log back in. Instead, Mike loaded Windows XP to do the assignment. Brock showed Mike and I how to create a batch file to load 100 websites all at once, instead of copying and pasting each website. I completely forgot how to create a batch file. It also made sense that some viruses run by a batch file, and that's how they can auto-execute upon double-clicking them. I did not fully finish the the worksheets of the anti-virus testing.
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